GARDEN FACTORY® REWARDS PROGRAM

As a Garden Factory® Rewards Program Member, you can earn Reward Points on all your retail purchases throughout the year every time you use your rewards card or keytag!  You’ll earn one point for every $1.00 of goods purchased and it’s FREE. This is not a Credit Card. Reward Points are accrued within a calendar year and can be redeemed towards a future purchase. 

Join The Garden Factory®Rewards Program and Receive:

  • No Annual Fee
  • Earn 1 point for every dollar spent. (Some exclusions apply.)
  • Exclusive sales, special offers, in-store weekly specials and discounts
  • E-mail notification of special shopping incentives and events throughout the year
  • Can use Reward Points at any time throughout the year
  • Double and Triple Points opportunities throughout the year
  • Special invitations to our garden shows, seminars and promotions
  • Senior Discount if you are 60 years or older, show your card on Wednesday to receive 10% off regular priced items

REWARD POINTS:

  • Each time you make a purchase, you will earn 1 point for every dollar you spent, excluding tax
  • Rewards Program members must earn at least 500 points annually to qualify for the minimum $5.00 redemption
  • A maximum of 2499 points can be collected, then they must be redeemed to begin collecting points again

TERMS AND CONDITIONS:

  • Points are earned on all purchases, excluding: Sales Tax, Sale Items, Special Orders, Gift Cards, Delivery Charges, Bulk Materials, Fall Family Fun or Holiday Family Fun events & concessions, and other restricted goods and services.
  • Points are not transferable, nor are they redeemable for cash.
  • Returned items will show up as adjusted/deducted points.
  • Points balances are reset every year.
  • You must present your physical reward card to redeem points
  • Rewards program is not available to Garden Factory® employees, landscapers, contractors, businesses and organizations.
  • Points cannot be awarded after the sale is complete, or for previous purchases. Please present your card before paying for your transaction.
  • Points cannot be shared with other members, and we are unable to combine names of family members at a later date. We suggest signing up as one name per household to quickly reach rewards.
  • Your account is property of The Garden Factory®, and we reserve the right to change, revoke, or rescind The Garden Factory® Rewards Program card, benefits or account at any time.
  • All information involving the use of The Garden Factory® Rewards Card will be kept confidential and used exclusively to provide you with program benefits.
  • By participating in this program, you acknowledge that you have read these terms and conditions and agree to use this program in accordance with them.

FREQUENTLY ASKED QUESTIONS:

What kind of fees are involved in the Rewards Program?

There are absolutely no fees associated with the Rewards Program - no fee to join and no annual fee.

If I'm already on your email list do I need to sign up again?

Being on our email list does not automatically sign you up for a Rewards Card, you will need to sign up for the Rewards Program in order to earn and redeem points.

Why do you need my phone number?

Your phone number will be used to look up your account in case you forget your card. We will not use your phone number for anything other than keeping track of your account for you.

Why do you need my email address?

By providing us with your email address, you allow us to send you exclusive specials, sale and seasonal information. We will not share your information with anyone, and you can opt out of receiving emails at any time.

How can I check my points balance?

Your Rewards Points balance will be printed at the bottom of your receipt. You can also have a Customer Service Associate look up your balance for you. Please note that Rewards Points earned will not be reflected on the actual balance until the following day.

Can my teenager sign up for their own card?

You must be 16 years of age or older to sign up for your own card. We recommend signing up for one Rewards Card per household to quickly earn points. Rewards Points cannot be shared or transferred, and we cannot combine two cards into one at a later date.

Can I get points on the purchase I made yesterday?

Unfortunately, we cannot reward points from previous purchases, but you can begin earning pionts the same day you sign up. If you forget your card, give your cashier your phone number and you can still earn points.