We pride ourselves on carrying the highest quality products and want you to be completely satisfied with your purchase. If for any reason you are not happy with any product purchased, you may return it for a cash/credit card refund, in-store credit, or equivalent product exchange. Original receipt(s) must accompany all returns. If you are a Garden Factory Rewards member, we have your receipt on file.
An item may be returned if:
- Printed Cash Register Receipt accompanies your return.
- Return is within 30 days of purchase date.
- Item is unused and in re-saleable condition.
- It is not a final sale item.
If your purchase is being returned and was originally paid for with a credit card, it must be returned with the original credit card with which it was purchased.
Nursery Guarantee Policy
We Offer A One Year, 50% Plant Guarantee Under The Following Guidelines:
What isn't covered:
•PLANTS ENDING IN .77 ($19.77 FOR EXAMPLE)
•PLANTS PURCHASED THROUGH A LANDSCAPER
•DELIVERY AND PLANTING FEES
•ACTS OF NATURE
•ANNUALS, PERENNIALS, TROPICAL PLANTS, HANGING BASKETS, SEASONAL PLANTS
How to get your replacement:
•BRING THE DEAD PLANT ALONG WITH THE RECEIPT
•A NURSERY CREDIT WILL BE ISSUED FOR 50% OF THE PURCHASE PRICE OF THE PLANT
•CASH REFUNDS WILL NOT BE ISSUED
•REPLACEMENT ITEMS ARE NOT WARRANTIED
CALL OR EMAIL US AND WE CAN HELP TO DETERMINE THE BEST COURSE OF ACTION FOR YOU AND YOUR PLANT
Sales tax will be assessed for orders that are shipped within the state of New York. Sales tax on your order is calculated according to the destination of the merchandise, since states have individual tax laws.
Methods of Payment
We accept MasterCard, Visa, Discover, American Express credit cards, and Cash. Thank you for understanding.
Gift Card Policy
Once activated, Gift Cards are redeemable for merchandise only at The Garden Factory® and have a monetary value determined at time of purchase. Gift Cards cannot be redeemed for cash, applied towards in-house accounts, credit cards, or other electronic pay cards. The Garden Factory® is not responsible for lost or stolen Gift Cards.