| PRODUCT CATEGORIES |
|
|
 |
|
|
FREE DESKTOP WALLPAPER |
 |
|
|
|
|
|
 |
|
FREQUENT QUESTIONS |
Where is the store located?
|
The Garden Factory, Inc. is located at 2126 Buffalo Road in Gates, ¼ mile East of Route 490 (exit 7A). Click here to get directions. |
|
What are the store hours?
|
Our store hours vary based on the season; please click here for current store hours. |
|
Will you deliver trees & shrubs?
|
We do offer Garden Factory delivery for all plant material (annuals, perennials, herbs, vegetables, trees, shrubs, berries, etc.). The charge for delivery is based on your zip code, more info can be found here. |
|
What else can I have delivered?
|
Besides plant material, we offer Garden Factory delivery of patio furniture, grills, patio stone, edging, and bagged items. More info on Garden Factory delivery can be found here. |
|
|
What are your bulk delivery policies? |
Will you deliver bulk mulch, stone, topsoil and compost?
|
We do offer bulk delivery for all of our bulk products. The charge for delivery is based on your zip code and the amount of product you wish to have delivered (weight carried by truck is limited by DOT regulations). More information on bulk delivery can be found here. |
|
How much bulk mulch, stone, topsoil or compost will fit in my pickup truck?
|
Trucks with a 6 ft bed can hold approximately 1 ½ yards of mulch, topsoil or compost. Trucks with an 8 ft bed can hold approximately 2 yards of mulch, topsoil or compost. Due to the weight of stone, most trucks can only carry about ½ yard of stone, which is approximately 1,200 – 1,300 lbs. |
|
Do you offer a landscaping service, landscaping design or landscape planning?
|
While you are here, our Nursery staff will be happy to help you pick out plants for small foundation plantings. For a large scale Landscape Design or Plan, or if you are looking for a Landscaping Service, we recommend Bill Carr at Woodstream Landscape. Woodstream is a full service Landscape and Design Company located here in Rochester, NY. Bill would be glad to come to your home or business and assist you with any type of landscaping project you may need for a minimal fee. For more information you may call Bill at 585-202-0623 or visit his website at www.woodstreamlandscape.com. |
|
Do you have a senior citizen discount?
|
We offer a 10% discount for citizens over 60 years of age every Wednesday. This discount does not apply to the purchase of gift cards, grills, or bulk products, nor can it be applied to delivery fees. When indicated, this discount does not apply to certain sale prices. |
|
I think my plant has a disease or an insect problem, what can I do?
|
The Garden Factory staff would be happy to help you identify what is causing your plant’s problem. Please bring in a large sample of the affected plant, or a sample of the insect you think may be causing the problem. Our customer service staff is very adept at insect and disease identification and can help you determine treatment if needed. If you have any questions about this service, please contact customer service at 585-247-6236. |
|
The annual, perennial, houseplant or ornamental grass that I purchased has died, what can I do?
|
These items are not guaranteed and cannot be returned. The Garden Factory staff would be happy to help you determine why the plant has died to prevent further problems. If you think your plant is doing poorly, we may be able to help you save it before it is too late. Please contact our customer service staff at 585-247-6236. |
|
What is your return policy?
Our return policy for store merchandise can be found here.
Our return policy for nursery stock can be found here. |
|
|
What is fruit tree pollination? |
|
|
|
|
|
|
 |
|
|
|
|
|
SIGN UP TODAY! |
 |
|
KREATION STATION |
 |
|
ONLINE REBATES |
 |
|
|
